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NHS communication failure 'rife'

(BBC 05/11/2009)

Poor communication between hospital staff and with their patients is far too common and deeply damaging, experts warn. Patients left out of the loop and staff clocking on and off without a handover was commonplace, a confidential review found. The National Confidential Enquiry into Patient Outcome and Death looked at the care of over 3,000 terminal patients. It revealed two-fifths received "sub-standard" care.